+

FAQs

Have some questions about our snacks? We’ve got answers.

WHERE TO BUY

WHERE CAN I BUY FARM RICH?

You can find Farm Rich snacks at your favorite major retailers nationwide. To find out who sells Farm Rich products near you, try our Product Locator.  Use our Buy Online feature to find who delivers directly to your door.

WHO SELLS FARM RICH PRODUCTS?

Distribution is different from place to place, but you can use our Product Locator to find what you’re looking for. We also offer Farm Rich products online through your favorite grocery delivery service, including Instacart, Amazon Fresh, PeaPod, Shipt, and more. Need help? Contact our Customer Care team directly and we will guide you.

We get it. Not being able to find your favorite snack is no fun. Check our Product Locator to find specific Farm Rich products at a grocery store near you. If your local store doesn’t carry what you want, be sure to let them know!

PRODUCT NUTRITION INFORMATION

WHAT PRODUCTS HAVE ALLERGY ALERTS? ARE ANY PRODUCTS MADE IN A FACILITY WITH EXPOSURE TO ALLERGENS?

Farm Rich products are produced and labeled in compliance with the FDA and USDA. Take a look at our allergen list online for general information. For the most up-to-date info, check the product packaging. If you still aren’t sure, please contact our Customer Care team with the UPC code for a specific product(s) and we will be happy to help you. We want you to be safe!

PRODUCT PREPARATION

CAN I PREPARE THIS PRODUCT IN THE MICROWAVE?

Can you, or may you? Didn’t you hate it when your parents said that? Different products have different preparation options and instructions. The best way to cook each product is listed first on the package. You can also view cooking instructions and more helpful information by going to our Products page and selecting a specific item.

FOOD SAFETY

I only want to use half of the box. How do I keep the other half fresh?

Stay cool out there. If the product has not thawed, you can seal it and put it back in the freezer. We recommend using opened snacks within 5 days. Not sure what to make with the rest of the box? We have plenty of Snack Hacks and recipes to inspire you.

MY PRODUCT JUST DOESN’T LOOK RIGHT. WHAT DO I DO?

It’s rare, but we hate it when that happens. If you receive any Farm Rich product that you feel is defective, please contact our Customer Care team (and please hold on to the packaging to help us figure out what went wrong).

MY PRODUCT SEEMS FREEZER BURNED. WHAT DO I DO?

First, appreciate the irony of the phrase “freezer burn.” Then, know we’ll take care of you. Freezer burn may occasionally happen during shipping and handling due to temperature fluctuations. If you receive any Farm Rich product that you feel is defective, please contact our Customer Care team and keep the packaging to help us correct the problem in the future.

DO I NEED TO THAW BEFORE COOKING?

There is no reason to wait longer for great snacks. Farm Rich products should not be thawed before cooking. Please keep them frozen until you’re ready to eat.

CAN I REFREEZE PRODUCTS?

No, we do not recommend refreezing any uncooked product that may have thawed.

GENERAL INFORMATION

WHO OWNS FARM RICH?

Farm Rich is owned by Rich Products Corporation. We are a family-owned food company dedicated to innovative, delicious food. Find out more about the Rich’s family of brands here.

WHERE CAN I FIND COUPONS?

What’s better than snacks? Saving on snacks. You can find coupons in the Coupons & Promotions section. Sign up for the Keep ’em Happy Club and receive regular emails with even more savings!

WHY CAN’T I FIND MY FAVORITE FARM RICH PRODUCT ANYMORE?

Don’t worry. We have plenty of snacks for you to love. Please visit our product page to see our currently available products.

WHY DID YOU CHANGE THE RECIPE FOR MY FAVORITE FARM RICH PRODUCT?

You don’t make the greatest snacks of all time by staying the same. We are always working to make our products even tastier. Please feel free to contact our Customer Care team if you have questions about a specific product.