PERSONAL INFORMATION WE COLLECT
We collect Personally Identifiable Information (PII) on this site in conjunction with your participation in our email list, sweepstakes, and other promotions. We also collect PII in conjunction with your desire to contact us with questions, concerns, ideas, or feedback. PII, as described in U.S. privacy law, is information that can be used on its own or with other information to identify, contact, or locate a single person, or any other identifier that allows the physical or online contacting of a specific individual. We only collect PII from individuals who provide it to us voluntarily and knowingly, such as by providing name and address information to enter a promotion.
This site may collect the following types of PII: first and last name, physical address, telephone number, email address, age range, gender, whether you have kids at home, family birthdays, product usage preferences, and comments.
We do not require you to register to visit our site or to view any of the content. We do not use our site for online sales. We don’t collect sensitive data from anyone on this site. Sensitive data includes financial data, data about children, health information, precise geographic location information, and social security numbers.
HOW PERSONAL INFORMATION IS COLLECTED
You can sign up to receive our emails by completing a form on our web page. Our email list provides you with access to certain offers, promotions, coupons, and sweepstakes. The following PII may be required on the email form: email address, first name, zip, product usage preferences, and representation you are 18 years old or older. The email form may also collect the following PII: last name, state, gender (e.g., male or female), kids at home (e.g., yes or no), and birthdays for family members.
Our website may also provide notices of promotions and sweepstakes and we may permit you to enter the promotion or sweepstakes electronically. When you enter a promotion or sweepstakes, we collect the information needed for you to participate and for us to fulfill our obligations to you. For example, your reply to a promotion or sweepstakes notice may include the following PII: email address, first name, zip, and representation you are 18 years old or older.
You can contact us by completing a form on our “Contact Us” web page. The “Contact Us” form allows you to share your questions, concerns, ideas, or feedback about any of our products or other topics. The following PII is required on the “Contact Us” form: topic, first name, last name, email address, representation you are 18 years old or older, and comments. The “Contact Us” form may also collect the following PII: phone number, address, city, state, zip, and product information.
You can modify your PII by using our “Contact Us” form to provide instructions regarding any changes you want to make. For example, if your phone number or address changed from “ABC” to “XYZ”, you can explain this in the “Comments” field of the form. You can delete your PII by using our “Contact Us” form to provide deletion instructions. For example, your email address in the form used to uniquely identify you can be deleted based on your instructions in the “Comments” field. You can also modify or delete your PII by calling us at the phone number specified in the “How to Contact Us” section below. Requests for changes to PII will be processed in a timely manner.
Collection of PII may be accomplished in conjunction with third parties that are contracted to provide website hosting and e-mail services. Third parties that are involved in the collection of PII are required to implement our privacy policies in conjunction with the services they provide.
HOW PERSONAL INFORMATION IS USED
When you sign up to receive our emails, we may use your PII to send you emails with offers, coupons, invitations to participate in promotions, invitations to participate, and other information relating to our products. We may also use your PII to send birthday emails with special offers and coupons.
When you enter a promotion or sweepstakes, we may use your PII to fulfill our obligations during the event. We will use the information collected for a promotion or sweepstakes to conduct the event (e.g., to contact you if you’re the winner). For example, we may send you emails with instructions, status updates, and results while the event is running. We may also use your PII to send reminder emails regarding deadlines during the event. Within a reasonable time after the conclusion of a promotion or sweepstakes, the personal information collected for the event will be deleted unless you’ve agreed to permit us to retain the information for further events.
When you use our “Contact Us” form to send us a comment, we may use your PII to send an email response to your comment. The email response may be an answer to a question, an explanation relating to a concern, a referral or response to an idea, or a reply to feedback.
Occasionally we receive a comment through the “Contact Us” form or otherwise that we would like to publish as a testimonial on the website. We reserve the right to publish the comment to the website, along with your first name and last name initial. By submitting a comment to us via our “Contact Us” form or otherwise, you give permission for Rich Products Corporation to use such comments in promotional materials. You also agree to release, indemnify, and hold Rich Products Corporation harmless from and against any and all claims related to such use of your comment, including, but not limited to, copyright infringement or violation, defamation, and false light.
We also use PII to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and content. We may use your PII to contact you by phone or to send letters, products, or other material to your address.
Rich Products Corporation has the right, but not the obligation, to monitor the information submitted via this site and may remove any such information at any time, for any reason whatsoever.
Rich Products Corporation may use third parties in conjunction with various aspects of using PII. For example, third parties may be contracted to provide database, data processing, and e-mail services. Third parties that are involved in the use of PII are required to implement our privacy policies in conjunction with the services they provide.
HOW PERSONAL INFORMATION IS PROTECTED
Rich Products Corporation is committed to protecting your PII. We have adopted reasonable technical, administrative, and physical procedures to help protect PII from loss, misuse, and alteration. All PII collected on this site is kept in Rich Products Corporation’s secure database. All information received from our customers is protected by our security measures, which are periodically reviewed. We employ reasonable and current security measures to prevent unauthorized access, maintain data accuracy, and ensure correct use of PII.
You should keep in mind, however, that no data transmission or storage is 100% secure. As a result, any information disclosed online can potentially be collected and used by parties other than the intended recipient. We want you to feel confident using our site, but we cannot ensure or warrant the security of any information you or your child transmit to us.
In accordance with Fair Information Practices, should a data breach occur that exposes PII from this site that we are storing and maintaining, we will notify individuals for which PII is currently stored via email within seven (7) business days of the breach.
Protection of PII may be accomplished in conjunction with third parties that are contracted to provide website hosting, database management, and e-mail services. Third parties that are involved in the protection of PII are required to implement our privacy policies in conjunction with the services they provide.
Aggregate information relates to such things as how many consumers visit the site, which pages they access, what recipes they download, the type of web browser, the name of your Internet Service Provider, and so on. When you visit our site, we automatically collect this information and combine it with similar information collected about all other visitors. By collecting this information, we learn how to best tailor our website to our visitors.
The “help” portion of the toolbar on most browsers will describe how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to delete cookies, and how to disable cookies altogether. If cookies are turned off, some of the features that make your site experience more efficient may not function properly when using our site.
We may aggregate data from web log files (such as your web browser, operating system, pages visited, etc.) to understand how users navigate the site and what features are most popular.
Rich Products Corporation may use third parties in conjunction with various aspects of collection and use of aggregate data. For example, third parties may be contracted to provide analytics services. Third parties that are involved in the collection and use of aggregate data are required to implement our privacy policies in conjunction with the services they provide.
In the course of doing business, we employ other companies and individuals to perform a variety of functions (i.e., website hosting, database management, e-mail, analytics, and other support services) on our behalf. For example, we hire agencies to help administer consumer promotions and to provide customer service. We may share your PII with these agents if it is needed to perform their functions; however, they are required to implement our privacy policies in conjunction with the services they provide and prohibited from using it for other purposes. Our third party service providers are also required to maintain the information in confidence.
We may share your PII with third parties in connection with substantial business transactions relating to this site, such as sale of a business unit or brand associated with this site, merger, consolidation, asset sale, and in the unlikely event of bankruptcy.
We may share your PII in response to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, property, safety, and security of our business interests, our customers, users of this site, and the general public.
Since your consent is not required for the disclosures to third parties mentioned above, to the best of our ability, we limit such disclosures of your PII to persons that have a need to know or a legal right to the information. Except for the disclosures mentioned above, we may only share your PII with your prior consent.
We do not sell PII collected from this site to third parties.
We may share aggregate information (e.g., percentage of male and female, etc.) about our visitors with third parties in an effort to customize or enhance the content of our site for our users.
We also may share aggregated or anonymized information with third parties, including to help us develop content and services that we hope you will find of interest or to help these third parties develop their own products and service offerings.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old. The forms we use to collect PII include an interactive control requiring the person completing the form to affirmatively activate the control to indicate they are 18 years old or older. If the “18 and older” control is not activated, the information in the form is not collected. If a child has provided us with PII by fraudulently activating the “18 and older” control, we will remove the child’s PII from our records after receiving and verifying information indicating the person was not 18 years old or older when the PII was collected.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CalOPPA)
- Users can visit our site anonymously;
- Individuals can change their PII using our “Contact Us” form or by calling us (see “How to Contact Us” section below).
- Our emails do not use false or misleading subjects or email addresses;
- When our email is an advertisement, the email identifies the message as an advertisement in an easily recognizable manner;
- The body of our emails include a physical address of our business or headquarters;
- We honor opt-out/unsubscribe requests regarding further emails in a timely manner; and
- We allow email recipients to unsubscribe from further emails using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving further emails, you can follow the instructions at the bottom of each email. We will remove you from the email distribution list in a timely manner.
HOW TO CONTACT US
Alternatively, you can call us at 1-800-828-2021 or send mail to:
Attn: Legal Department
One Robert Rich Way
Buffalo, NY 14213
TERMS AND CONDITIONS
THIS WEBSITE IS PROVIDED “AS-IS.” Rich Products Corporation makes no representations or warranties of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Rich Products Corporation does not warrant or make any representations regarding the use or the results of the use of this website in terms of correctness, accuracy, reliability or otherwise.
Exclusion of Liability
Your use of this website is at your own risk. Rich Products Corporation shall not be liable for any incidental, direct, indirect, punitive, actual, special, exemplary, consequential or other damages arising out of or in any way connected with the use of or inability to use this website or any information provided on this web site. This includes but is not limited to damages or injury caused by error, omission, deterioration or corruption of files, failure of performance, delay in transmission, line failure or computer virus, worm, Trojan horse or other harmful component, deletion or corruption of email, loss of data, and/or delays.
Terms for Resolution of Disputes
THE USE OF THIS WEBSITE IS GOVERNED BY, AND WILL BE CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK. THE FORUM AND VENUE FOR ANY DISPUTE SHALL BE IN NEW YORK, NEW YORK.
IF THE CONTROVERSY OR CLAIM IS NOT OTHERWISE RESOLVED THROUGH DIRECT DISCUSSIONS OR MEDIATION, IT SHALL THEN BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC., IN ACCORDANCE WITH ITS STREAMLINED ARBITRATION RULES AND PROCEDURES OR SUBSEQUENT VERSIONS THEREOF (“JAMS RULES”). THE JAMS RULES FOR SELECTION OF AN ARBITRATOR SHALL BE FOLLOWED, EXCEPT THAT THE ARBITRATOR SHALL BE EXPERIENCED AND LICENSED TO PRACTICE LAW IN NEW YORK.
ALL PROCEEDINGS BROUGHT PURSUANT TO THIS PARAGRAPH WILL BE CONDUCTED IN THE COUNTY OF NEW YORK. THE REMEDY FOR ANY CLAIM SHALL BE LIMITED TO ACTUAL DAMAGES, AND IN NO EVENT SHALL ANY PARTY BE ENTITLED TO RECOVER PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING ATTORNEY’S FEES OR OTHER SUCH RELATED COSTS OF BRINGING A CLAIM, OR TO RESCIND THIS AGREEMENT OR SEEK INJUNCTIVE OR ANY OTHER EQUITABLE RELIEF.
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